When supplies are scheduled to arrive during a turnover, do not assume the cleaning provider can receive, inspect, or unpack them. Confirm any accepted receiving task, identify the delivery location, and provide a host contact for problems. Keep a fallback for late or missing supplies so an expected package is not counted as available stock.
That’s the turnover in one piece. If you’d rather the calendar took care of itself between guests, tell us the unit and your checkout window and we’ll send a price per turnover.
Confirm the receiving task
Tell the provider what is arriving and whether it requires a signature, unpacking, or placement in storage. Ask what, if anything, can be included during the visit. Do not provide a delivery window as if it were an accepted assignment. Keep purchase verification, damaged-item claims, and product decisions with the host unless a separate arrangement clearly assigns them elsewhere.
Use a precise drop location
Identify the correct property and a permitted delivery spot that does not block the cleaning route. Keep boxes away from spaces already staged for the next guest where practical. If unpacking is accepted, label the destination shelf and distinguish guest stock from owner purchases. Unknown contents should not be opened or distributed simply because a package arrived during the visit.
Plan for a delivery that misses the visit
Use confirmed on-site stock when discussing the reset. If an essential item is still in transit, decide how the host will resolve it after the cleaning team leaves. Do not ask staff to extend their visit without confirmation. Record the missing item and the person responsible for follow-up, then keep the next guest’s readiness decision with the host.
Published scope and the limits of this guide
The published JAS scope says: “Strip & replace all linens” — Read the source service page
A turnover visit does not automatically include signing for packages, inspecting purchases, assembly, shopping, or waiting for late deliveries.
Related decisions before you schedule
Distinguish expected delivery from stock placed for guests. Define the actual restock
Keep delivery exceptions connected to a responsible person. Assign a host follow-up
Confirm receiving tasks separately from routine cleaning. Protect the turnover scope
Frequently asked questions
Can the cleaner sign for every package?
Ask first and specify the delivery. A cleaning appointment does not by itself authorize accepting goods or confirming their condition.
Should unopened supplies count as restocked?
Report their actual status and location. A delivered carton is different from supplies placed where the guest is meant to find them.
Who handles a missing delivery?
The purchaser or authorized host should follow up with the delivery service and arrange any replacement needed for arrival.