Questions we hear
most.
If your question isn’t here, text us — we usually reply within an hour during business hours.
Do I need to be home during the clean?+
No. You can leave a code, a key, or a smart-lock invite. Eligible completed visits include a customer-safe CleanCheck proof report after the job.
What if I’m not happy with the clean?+
Contact JAS with the details. When an eligible completed visit has a CleanCheck report, include it so support can review the customer-safe proof with you.
Are the cleaners insured?+
Yes — we carry at least $2M in general liability coverage, and every cleaner passes a background check.
How do you handle supplies?+
We bring everything — eco-friendly by default, fragrance-free on request. We also log what’s running low in your home so your CleanCheck can flag a top-up.
Can I request the same team every time?+
You can request team continuity. HomeCare is fulfilled by JAS-supplied, background-checked cleaners, and we prioritize the same team when availability allows without guaranteeing it.
Do you speak Spanish?+
Yes — the entire team. Bookings, texts, on-site, Reports: bilingual end-to-end.
How do I reschedule?+
Free cancellation up to 24h before. Inside 24h, a $25 fee applies (covers cleaner short-shift). Reschedule from your booking confirmation email.
Do you bring your own vacuum?+
Yes — HEPA-filter commercial vacuums on every visit. We can use yours if you prefer.
What if you break something?+
We carry at least $2M in general liability coverage. Damages are documented in your CleanCheck, reported within 24h, and resolved through insurance.