Yes. You can cancel or reschedule your cleaning free up to 24 hours before the appointment. Inside 24 hours, a $25 cancellation fee applies. And when the change is one JAS initiates — weather, safety, or staffing — you never pay a fee. That is not blog copy: it is the published Terms.
This question gets asked constantly in Spanish in Miami, and it almost always gets answered by phone with an “it depends on the company.” With JAS it does not depend: the whole policy fits in four lines, it is published in writing, and this guide walks through all of it — including the clause almost nobody warns you about: the one where the team cannot get in.
The whole policy, four lines
The canonical source is the cancellations and rescheduling section of the Terms; here is what it says, line by line:
- Cancel or reschedule free up to 24 hours before your appointment.
- Inside 24 hours, a $25 cancellation fee applies.
- If the team arrives and cannot access the property (lockout, no arranged entry), the visit may be treated as a late cancellation.
- JAS may need to reschedule for weather, safety, or staffing reasons — you are told as soon as it is known, and you never pay a fee for a reschedule the company initiates.
Four lines, no fine print. The rest of this guide is what each one means in practice.
Why “free” here actually means free
With a lot of services, “free cancellation” means fighting for a refund. Here there is no refund to fight for, because there is no payment to give back: the Terms state that there is no payment at booking — the invoice is issued after each completed visit, with a secure payment link by email. An appointment cancelled with more than 24 hours of notice is simply never billed.
The published flow runs in that same order: you request a quote, see it, and then request a time. The booking is confirmed once JAS verifies the payment method on file and confirms your slot — until then it is a request, and you are told either way. In other words: before confirmation there is no commitment, and after confirmation you still have the free 24-hour window.
The $25 fee, explained
The window is measured against your appointment, not against midnight. A Tuesday 9 AM cleaning cancels free until Monday 9 AM — that is arithmetic on the published rule, not a new rule. Past that hour, the $25 fee applies.
Two things worth noticing. It is a flat, published amount — not a percentage of the service, not a figure that appears at the end. And the FAQ says where it goes: it covers the cleaner’s short shift — the person who had your hours blocked out of their day. Rescheduling costs the same as cancelling within the window: nothing before 24 hours, $25 inside them.
The clause nobody warns you about: the lockout
The Terms also cover the case where nobody cancelled but the cleaning could not happen: if the team arrives and cannot access the property — lockout, no arranged entry — the visit may be treated as a late cancellation. It is the line that surprises people most, which is why it is worth reading before, not after.
The prevention is simple, and published: you do not have to be home — you can leave a code, a key, or a smart-lock invite. The full detail is in do I have to be home when the cleaners come?
In a Miami building, “arranged entry” is more than your unit’s door: many towers want vendors registered at the front desk and a certificate of insurance on file before a crew is allowed up, and some assign the service elevator by reservation and time slot. That is why JAS asks for the building’s rules before the first visit and keeps them on your unit’s profile — the detail lives in the apartment and condo guide.
“The cancellation that hurts most isn’t the one you made late — it’s the one you didn’t know you were making, with the team standing at the door.”
When the change comes from JAS
The policy runs in both directions, and that is in writing too: JAS may need to reschedule for weather, safety, or staffing reasons — you are told as soon as it is known, and you never pay a fee for a change the company initiates. In a city where hurricane season runs June through November, that line is not decorative: it is the half of the policy that protects you.
The Terms add one more commitment in the booking section: if a requested arrival window can no longer be honored, JAS proposes the nearest alternative before your appointment — not after the doorbell never rang.
How to change the date, in practice
The most direct published route: reschedule from your booking confirmation email. If you would rather talk to someone, the line is (954) 378-8325, daily from 10 AM to 5 PM, and by text at (877) 401-9853. Reaching out through any of those before the 24-hour mark keeps the change free.
On a recurring plan, the Terms cover that too: plans renew automatically at your chosen frequency until you cancel — in your account, or by text or email — and each individual visit keeps its own 24-hour cancellation window. The HomeCare plans live on the residential cleaning in Miami page.
Quick answers
Do you charge for cancelling a cleaning?
Not if you give notice: cancel or reschedule free up to 24 hours before your appointment. Inside 24 hours, a $25 cancellation fee applies — flat, published in the Terms, and not a percentage of the service.
Do I get a refund if I cancel?
There is nothing to refund: there is no payment at booking. JAS invoices after each completed visit, so an appointment cancelled with more than 24 hours of notice is simply never billed.
What if the team arrives and cannot get in?
The Terms say it plainly: if the team cannot access the property — lockout, no arranged entry — the visit may be treated as a late cancellation. The prevention is arranging entry ahead: a code, a key, or a smart-lock invite.
If JAS moves the date, am I charged?
Never. If we need to reschedule for weather, safety, or staffing reasons, we tell you as soon as we know, and you never pay a fee for a reschedule we initiate. If a requested arrival window can no longer be honored, we propose the nearest alternative before your appointment.
The short version
Cancelling or rescheduling is free up to 24 hours before your appointment; inside 24 hours it is $25; a visit the team cannot get into may count as a late cancellation; and a change JAS initiates is never charged. All of it is in the Terms — this guide just puts it where you are looking for it: in Spanish, on a single page.
This guide is part of the JAS operating playbook — the cancellation policy, published in writing and explained in the language the question is asked in.