CleanCheck is the brand. It's the artifact every JAS customer gets after every clean. It's also the thing I get asked about most when I'm explaining what JAS does. "So it's a photo? An invoice? A receipt?" The answer is "yes, all of those, plus four other things."
Here's a walkthrough of the 7 sections of every CleanCheck Report, why each exists, and what we learned designing it.
1. The hero: time + place + people
Date, address, service type, duration, team. Five lines. Whoever opens this report — customer, landlord, parent, partner — should know within 2 seconds what they're looking at. We kept cutting drafts until five lines was the whole header; any more and the 2-second read dies.
2. The cleaner note
One paragraph written by the team lead. Bilingual — the cleaner writes in their native language; we auto-translate and show both. It's the section designed to be re-read: the one that turns a transaction into a relationship.
"Caught some buildup behind the stove — left a note in the report. Linens in the dryer, ready when you are."
That's the kind of note the whole format exists for. It works because it's specific, useful, and human.
3. Checklist completion
A visual bar showing X of Y items completed, plus a room-by-room breakdown. The bar is honest: if 42 of 44 items were done, it shows 42 of 44, not "100%." The 2 incomplete items are listed with why ("Inside cabinets — add-on not selected"). The temptation to round up is real; we resist it because rounding kills trust.
4. Before / after photo pairs
5–20 photo pairs depending on service. Drag-to-compare slider on each one. This is the section built for forwarding — to landlords, partners, or parents. It's the brand artifact within the brand artifact.
Design rule baked into the format: every photo pair must be the same angle. A "before" wide shot followed by an "after" close-up reads as deceptive. Same-angle pairing is in the cleaner training from day one.
5. Supplies used
Every product, by name, with quantity used. It's there for the transparency — and because it surfaces the "running low" flag: if your home is almost out of paper towels, the supply log says so, and a top-up is designed to be one tap away.
6. Reclean + dispute
If something is not right, use the CleanCheck Report feedback option within 24 hours or contact JAS. Share the details so support can review the customer-safe proof and assess service recovery under our terms. We will publish our real recovery metrics on the transparency page when they are available.
Why the button exists: not because we expect to fail, but because the existence of the button is what makes customers trust the whole report. If you knew you could undo any decision in one tap, you'd trust the decision more.
7. Tip + rating
Optional tip routed directly to the cleaning team (Stripe Connect, no cut), and a 1–5 star rating. We don't gate either — every customer gets the same prompt, regardless of how they rated. Bad reviews stay up. That's the policy.
The "share" link
Bonus 8th element, technically. Every CleanCheck Report has a unique shareable URL — jascleaning.com/r/JAS-SAMPLE-REPORT. It's made to be forwarded: to landlords for security-deposit recovery, to partners for "you're going to love coming home today," to property managers for tenant-turnover proof. Every share is a marketing impression, but we don't think of it that way — we think of it as a record that belongs to the customer.
What we got wrong, twice
V1 of the CleanCheck Report (early 2026) was 22 sections long and looked like a tax return. We cut it to 11. Then we cut it to 7. We'd cut more if we could find a section to drop. We can't — each of the 7 answers a different question.
V2 also had an animated star rating that filled in as you tapped. We thought it was charming. Early testers called it "feels gamified" and "makes me feel pressured to rate high." We replaced it with a plain rating row. The pressure went away.
Susana Davilla is the founder of JAS Cleaning. She designed the CleanCheck Report around one frustration: there was no way to show a customer that the work had been done.