Some do and some do not — and on its own the phrase proves nothing, because nobody is obliged to define it. What matters is narrower: who was checked, when, and whether that person is the one who will be holding your key. Those three you can ask about, and a serious company will answer them in writing.
Worth saying up front what this article will not do: it will not tell you what Florida law requires of a cleaning company. That is a question for a lawyer, not for the people cleaning your kitchen, and the pages that answer it confidently rarely cite where the answer came from. What we can give you is the part that is checkable — what to ask, what each answer tells you, and what we publish and where.
Why the phrase is worth less than it sounds
“Background-checked” is not a category with a single meaning. It can describe a serious check on every person who enters a home, or it can describe someone, at some point, checking someone. Both sentences type the same on a website and look identical next to a shield icon. Which is why the useful question is never “do you run background checks?” — the answer is always yes — but these three:
- Who was checked? The office manager and the owner, or the people who will be alone in your home? Ask for the second answer specifically. A company that screens its crews can say so in one sentence.
- When was it run? At hire, three years ago, and never again? Or on some stated schedule? There is no right answer here, only an honest one — what you are testing is whether the company knows.
- Will you put it in writing? This is the whole test. A screening claim you can forward to your building, your partner, or your landlord is a claim. One that lives only in a phone call is a mood.
“A claim you can forward is a claim. A claim that only exists inside a phone call is a mood.”
The question that decides the others: employee or contractor?
There are three ways someone ends up cleaning your home in Miami, and the difference matters more than any badge. They can be an employee of the company you hired: that company recruited them, screened them, and answers for them. It can be a franchise, where the name is national but the hiring is the local operator’s, and the screening policy is that office’s rather than the corporate website’s. Or it can be an independent contractor matched through an app, where the business that charged your card is a booking platform and the person who walked into your home was never anyone’s employee.
None of the three models is dishonest in itself. Not saying which one you are is. Ask “is the person coming to my home your employee or an independent contractor?” and one answer tells you who screened whom, who answers if something breaks, and where a complaint actually lands. If the answer takes a while or turns vague, you have learned something anyway.
What your building checks — and what it does not
If you live in a Miami-Dade tower, there is a second filter people routinely mistake for the first. In most buildings, from Sunny Isles down to Brickell, nobody just shows up: vendors register at the front desk, many associations require a certificate of insurance on file before a crew gets past the lobby, the service elevator is assigned by reservation and time slot, and quiet hours apply.
All of that is access control, and it is worth having: the building knows who came in, when, and who answers if something happens in the corridor. It is not a background check. A vendor file tells you the company holds a live policy; it tells you nothing about who that company hired or what it looked at first. You want both, and they come from two different places — one from your association, one from the company. In a house in Kendall or Homestead the first filter simply does not exist, and it is you and whatever the company tells you.
It is worth settling that paperwork while nothing is urgent. From June through November, hurricane season brings almost every South Florida household a parade of people it never met: adjusters, contractors, repair crews. The discipline you build with a cleaning company — ask for the document, keep it, know where a complaint lands — is the same one you will want in September, with far less time to think it through.
What we publish, and where to check it
Our answer fits on one line, and it does not live inside a phone call: $2,000,000 general liability coverage · every cleaner background-checked. The same page carries the route to the document itself — email bookings@jascleaning.com with “COI” in the subject line and the entity name; most certificates are returned within 2 business hours. That turnaround is the part worth timing on any company, not only on us.
Notice what that sentence does not say. There is no percentage in it. Our transparency page carries a row labelled “Background-checked”, and today it shows no figure — on purpose: roster, language, background-check and tenure figures publish there from the payroll record, never from a marketing estimate, and the row stays hidden until a real figure exists. We could put a figure in that row this afternoon and nobody could contradict it. We would rather publish the sentence we can stand behind and leave the row empty until the payroll record fills it.
Team continuity carries the same qualifier, and it sits in our FAQ in those words: you can request team continuity, HomeCare is fulfilled by JAS-supplied, background-checked cleaners, and we prioritize the same team when availability allows without guaranteeing it. That is a less pretty answer than “the same person every time”, and it is the one we can keep.
A check is a filter, not a record
Here is the honest limit of everything above: a check looks backwards, at the time before someone was hired. It says nothing about what happened in your home on Tuesday. So the second half of trust is not a filter but a record — and that one you get to see. Eligible completed visits come with a CleanCheck report carrying that visit’s checklist status and customer-safe photos; the photos auto-delete after 90 days unless you extend or delete them sooner.
And there is a concrete window when something is off: contact JAS within 24 hours and include your CleanCheck when available so we can review the request under the reclean guarantee. Nothing is charged at booking; we invoice after each completed visit. That set — a filter before, a record after, and a window to raise it in — is the part that can be checked. The shield icon on a homepage is not.
Quick answers
Does JAS Cleaning run background checks on its cleaners?
Yes. JAS publishes an assignment standard rather than making a phone promise: cleaners assigned to customer visits are required to be background-checked. The insurance section of our legal page states that standard beside the $2,000,000 general liability coverage, and the public page can be forwarded to your building.
What percentage of your cleaners are background-checked?
The assignment standard is 100%: nobody should be assigned to a customer visit without the check. We do not yet publish a payroll-derived compliance percentage, however; the named "Background-checked" row on our transparency page stays hidden until that live roster figure is populated. Treat 100% as the eligibility requirement, not as an independently reported real-time roster metric.
Will the same background-checked cleaner come every time?
You can request team continuity. HomeCare is fulfilled by JAS-supplied, background-checked cleaners, and we prioritize the same team when availability allows without guaranteeing it. A company that promises the identical two people every visit for a year is promising something staffing cannot always deliver — which is why our answer has a qualifier in it.
My condo already registers vendors at the front desk. Is that the same thing?
No, and it is worth knowing the difference. Registering a vendor at the desk and keeping a certificate of insurance on file is access control: the building knows who came in, when, and who is covered if something goes wrong in the elevator. It says nothing about what the cleaning company checked before hiring that person. In most Miami-Dade towers you want both, and they come from two different places.
I will not be home. What protects me if a check is all I have?
You do not have to be home — you can leave a code, a key, or a smart-lock invite. A screening is a filter at the front door, not a record of what happened inside, so the second half matters more than people expect: eligible completed visits come with a CleanCheck report, those photos auto-delete after 90 days unless you extend or delete them sooner, and if something is not right you contact JAS within 24 hours and include your CleanCheck so we can review the request under the reclean guarantee.
The short version
Yes, plenty of companies screen their cleaners; no, the phrase alone tells you nothing. Ask who was checked, when, and whether they will put it in writing; ask whether the person coming is an employee or a contractor; and do not mistake your building’s vendor file for a screening. Ours is published on the insurance page, with no invented figure beside it. If you are comparing companies, the full question list lives in how to choose a house cleaning service, and what we actually do on a visit is on the residential cleaning page.
This guide is part of the JAS operating playbook — written to answer in public the question most of the industry prefers to answer with a badge graphic.